Refund and
Service Policy

For group bookings curated solely by Horizon Travel Experiences, cancellations after 24 hours are non-refundable and non-transferable. We highly recommend purchasing travel protection with CFAR (Cancel For Any Reason) coverage to protect your investment. Please note that some states are not eligible for CFAR coverage.

All cancellation requests must be submitted in writing directly to HTA via email. Verbal cancellations are not accepted.

After the 24-hour full refund window has passed, the following timeline applies to all travel service cancellations. Refund eligibility is also subject to the individual supplier cancellation policies, which may be more restrictive.

To qualify as a group booking with Horizon Travel Experiences, a minimum of 20 people traveling or 10 confirmed rooms booked is required.

Group deposits are non-refundable. Group cancellations after 24 hours of the initial booking are non-refundable and non-transferable regardless of the reason. We strongly recommend that every group member purchase CFAR travel protection at the time of booking to protect their individual investment.

All travel service bookings require a deposit to secure your reservation. The deposit amount will be communicated during your consultation and varies based on the trip scope and destination.

• Deposits are non-refundable except within the 24-hour cancellation window.
• Deposits are used to secure travel arrangements and compensate for planning time invested on your behalf.
• Some tours and airlines require a larger deposit or payment in full to hold the booking. You will be notified if this applies to your trip.

Horizon Travel Experiences offers flexible payment plans to make travel accessible. Payment plans are available on qualifying bookings and are subject to the following conditions.

• A deposit is required to initiate any payment plan and to secure your travel dates.
• Missed payments may result in the cancellation of your booking and forfeiture of amounts already paid.
• The final payment must be received by the date specified in your booking agreement.
• Payment plan terms are outlined in your individual booking agreement and may vary by trip type and destination.

All digital products sold by Horizon Travel Experiences including travel guides, planning workbooks, and downloadable content are non-refundable. Digital products are delivered instantly and cannot be returned once accessed or downloaded.

If you experience a technical issue accessing your product, please contact us within 48 hours of purchase and we will resolve it promptly.

It is highly recommended that you purchase travel protection coverage including CFAR (Cancel For Any Reason) coverage to provide adequate cover for medical expenses, personal accident, loss of luggage, cancellation of trip, and emergency evacuation.

If you choose to travel without adequate coverage, HTA will not be liable for any losses, for which a trip protection plan would otherwise have been available. Declining to purchase an adequate travel protection plan could result in the total loss of your travel investment.

All cancellation and refund requests must be submitted in writing via email. Please include your full name, booking details, and the reason for your request.

• All requests are reviewed within 5 to 7 business days of receipt.
• Approved refunds are processed back to the original payment method and may take 5 to 10 business days to appear.
• HTA reserves the right to decline refund requests that do not meet the eligibility criteria outlined in this policy.